Customer churn impacts the bottom-line of all businesses. In order to prevent churn, there needs to be a timely resolution of customer complaints and queries. A Manual classification by an agent costs time and money. In this talk, you will hear about utilizing Natural language processing on the German Language in order to answer customer complaints.
Transparentprofile is a community based platform that benchmarks leaders. Users search for positive and negatives news and publish them here together with some basic information's like birthday, height, salary and much more.