Albina Shapiro is a product owner in the area of service industries working with the development team in SAP Labs Canada, Montreal. Albina has worked at SAP for the last five years in the area of utilities applications related to customer relationship management (CRM) for utilities, user-interface renovation, and call-center efficiencies. In the. last release cycle, SAP enhancement package 3, Albina has been responsible for the development of the latest features in CRM for utilities targeted at increasing call-center productivity.
