A management professional with 13 years of experience in Customer Service Delivery, Telecom Operations & BPO in India’s leading private sector organizations. Deft in handling wide range of portfolios ranging from customer service, back office and sales; for captive as well as remote delivery locations. Result oriented and adept in formulating. the service standards & guidelines that act as a benchmark for excellent service delivery, thereby contributing towards revenue generation. Leading set up of new divisions & transitioning processes. Proven experience of combining strong leadership skills, expert process knowledge, communication skills and multitasking capabilities to positively contribute to organizational growth.
