A customer-focused, hands-on leader with 20 years of global experience in 15 countries delivering value for companies ranging from start-up to SMB to Global 50. Expertise in all aspects of customer success, sales, operations, and the delivery of enterprise technology solutions. Passionate about the Customer Success movement and implementing. value-driven, metrics-based, and fast-scaling processes across the customer lifecycle for growing subscription-based (e.g. SaaS) businesses.. Key member of Guidewire Software's executive team that led the growth from start-up (< $5M annual revenue) to IPO (NYSE: GWRE) to industry leader (> $500M annual revenue). Held leadership positions across customer success, professional services, and product development functions. Managed over $200m in revenue and generated over $100m in new business. Achieved an unprecedented track record of 100% successful implementation projects and 100% customer retention while maintaining < 3% yearly staff attrition.. Bachelor's and Master's degrees from Northwestern, Carnegie Mellon, and MIT.. Specialties: rapid company scaling, customer success, professional services, SaaS, Big Data analytics, business strategy, enterprise sales and partnerships, Agile with Scrum, AI, machine learning, complex system integrations, and product development
